Connect the customer shopping experience with catalogue, inventory and fulfilment workflows.
Workflows to consider
- Product and catalogue management
- Storefront and checkout journeys
- Operational integrations and reporting
- Customer relationship workflows
Connect the storefront to stock and fulfilment
A retail workflow can link product browsing, checkout, payment status and order preparation. Where an existing inventory or ERP system is involved, we first agree which system owns product and stock records. The storefront and operational dashboard should show consistent order states.
Review the cases that affect customer trust
Account for out-of-stock items, failed payments, cancellations, refunds and duplicate payment callbacks. Shipping, tax and discount rules depend on the retailer's requirements and providers. Useful reporting separates orders, paid orders and fulfilled orders so teams can interpret the numbers correctly.
What to bring to the first conversation
Bring the catalogue, inventory source, payment and shipping providers, and order-handling process. We can assess an existing store or define a focused commerce implementation.