Help teams find relevant answers in approved business material, with clear sources and escalation.
What we can help you build
- Review documents and access requirements
- Build retrieval and grounded answer workflows
- Evaluate answers using representative questions
- Keep review, sources and escalation visible
Answer questions using approved business knowledge
A knowledge assistant can retrieve relevant passages from an approved document collection before preparing a response. Source references let the user inspect the material behind an answer. When evidence is missing or conflicting, the workflow should say so and route the question to the appropriate person.
Evaluate retrieval and permissions together
Representative questions help test whether the right source is retrieved and whether the answer is supported. Restricted material must remain restricted during retrieval and response generation. We also define document updates, deletion handling, unanswered questions and the boundary between finding information and taking an external action.
What to bring to the first conversation
Bring sample documents, common questions, access rules and examples that should be escalated. These inputs support a focused retrieval pilot and an agreed evaluation set.
RAG development or a general chatbot?
Retrieval-augmented generation, or RAG, adds a retrieval step that finds relevant material before an LLM prepares an answer. A company knowledge assistant might use approved policies, product documentation or support articles, with references back to the source. Retrieval does not guarantee a correct answer: permissions, evaluation, missing information and escalation still need explicit design.
Can the assistant use private company documents?
That depends on the access rules, hosting and model-provider arrangements agreed for the project. We assess which material may be indexed, who may retrieve it and what the chosen services retain. Restricted documents should not become available simply because a user can ask a question.
Can it also update our CRM or trigger a workflow?
Actions are a separate part of the scope. AI agent development and workflow automation can connect supported tools with validation, approved permissions and any required human review.